Platform Adoption Assistant
Real-time guidance inside your tools, right where work happens.
Enterprise platforms only create value when teams use them correctly.
But in complex DXP environments, users often face outdated training,
scattered documentation, and workflow slowdowns while waiting for outside support.
The in-app guidance embeds role-based guidance, validations, and support
directly into the platform. Teams get help while they work, reducing support requests,
errors, and rework.
reduction in system user support requests
less operational errors
higher platform feature utilization
cost reduction compared to traditional training programs
Turn uncertainty into confident platform adoption
PowerPoint presentations and training sessions that don’t stick
Contextual in-app guidance that supports directly inside the workflow
User uncertainty slows platform adoption
Teams adopt tools and new features quickly and confidently
Incorrect platform usage causes poor data quality, rework, and slow publishing
Teams execute workflows faster, reduce errors, and efficiently achieve business goals
Frequent user support requests slow down processes and drain resources
Questions are answered instantly without disrupting the workflow
A simple path to smart platform adoption assistance
Map
Workflow intelligence map developed: Structured overview of business processes, user friction points, and guidance opportunities
Activation
Contextual in-app guidance embedded into the platform’s core workflows
Scale
Guidance library set up: A scalable library of walkthroughs, prompts, and validations covering core workflows
Operations
Framework implemented with governance, analytics, and ownership models to keep guidance accurate, up-to-date and effective
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Explore the Platform Adoption Assistant in a quick expert session.
Melanie Baur
Client Service Director
& Solution Owner
Zuzanna Schwarzenberg-Czerny
Head of platform enablement
Ivana Trajkova
Platform Enablement
Manager
Schedule session
What makes us different
system users enabled on enterprise technology
DXP platforms operated
every day
of new tool rollouts delivered with full adoption
FAQs
Global organizations invest heavily in digital platforms but struggle with low adoption, inconsistent usage, and high support needs. The Platform Adoption Assistant embeds real‑time, contextual guidance directly into your tools so users always know exactly what to do, reducing errors, support volume, and time‑to‑market.
Traditional training happens outside the platform and is quickly forgotten. Our solution delivers in‑context guidance exactly at the moment a user needs it, based on their role, task, and workflow. This ensures knowledge is applied instantly and not only stored in PDFs, learning management systems, or playbooks.
The solution is platform‑agnostic and works across any modern DXP or enterprise system (CMS, PIM, DAM, analytics, eCommerce, custom apps). If your team uses it daily, we can enable guidance within it.
Many modern DXPs now include in‑app help features, and some are beginning to add AI‑enhanced guidance. However, these native capabilities are usually limited and don’t cover real workflows, roles, or governance. If you already use a Digital Adoption Platform, we activate it; if your DXP has built‑in guidance, we enhance it. And if neither exists, we help assess options.
No. It enhances any training program by integrating existing documentation, governance rules, and workflow support into the platform directly. This creates a single source of truth directly inside the tools.
Typically, a small core team is sufficient:
- one platform or product owner
- one digital lead or strategy lead
- one technical contact
ctrl QS handles the review, planning, and implementation work.