How Can We Help You Master Global and Local Digital Operations?
An Overview of Our Services
Planning, steering, and executing; we ensure international rollout projects are on track and reach all business objectives.
- Rollout process design and concept sparring
- Rollout project management and stakeholder steering
- Localization/Implementation preparation and execution
- System transition management, cutover, and launch coordination
Solution Enablement & Adoption
Upskilling and engaging stakeholders all over the world to increase acceptance for newly introduced digital solutions and processes, optimizing usage and collaboration.
- Success and change management design and execution
- Learning and engagement content creation and documentation (use-case based)
- Training delivery
- Learning and collaboration platform setup and administration
We centrally manage and maintain multi-lingual content in digital platforms including Sitecore, Adobe Experience Manager, Salesforce Marketing and Commerce Cloud, FirstSpirit, Drupal, SAP Hybris, and more.
- Content migration and mass data entry
- Global content setup, layout, editing, and optimization
- Platform maintenance and digital asset management
- Technical content management
- E-commerce management
- Corporate communications publishing
Operational & Technical Support
Keeping the machine running smoothly and reliably; we support and maintain corporate digital solutions efficiently on a global scale.
- 1st/2nd level system and operational support
- Functional testing and UAT
- Global tool and user administration
- System configuration and integration
Global Process Management
We manage processes between stakeholders worldwide to facilitate daily operations, aligning global guidelines and local requirements in engaged collaboration.
- Campaign, product, and content workflow management
- Quality assurance, tool optimization, review and approvals
- System user insights and activity optimization
- Feature release and system updates management
- (Interim) digital operations management and outsourced support
Digital Operations Consulting
We design streamlined process frameworks for complex, agile and fast paced environments, enabling global teams to operate in an efficient and structured manner.
- Operating and governance model design
- Process design and optimization
- Technical consulting