Global Collaboration and Communication Hub Developed in 6 Weeks With all communication relating to digital operations occurring in emails, attachments, calls and meetings, our client faced an enormous volume of bottlenecks between global and local teams when dealing with operational and technical challenges.ctrl QS set up a centralized web-based hub, organizing strategic communications in a …
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First Level Support Service for 70+ Local Teams A multi-national FMCG company operating in more than 70 markets faced a major operational challenge in maintaining service quality and strategic alignment across each local market. By developing close operational ties with the global headquarters and simultaneously providing a first-level support service to the local markets, ctrl …
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Localization of an Ambitious Global Digital Campaign Our client’s Brand Manager planned to launch a global digital campaign which required the implementation of features beyond those normally used within their CMS. This, coupled with the task of preparing hundreds of content assets for localization, presented a major challenge to global and local teams alike. …
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Global Rollout of a Search Optimized Consumer Portal A multi-national pharmaceutical company had a top priority project with a hard deadline to rollout 17 consumer websites in just 7 months. Due to its scope and complexity, handling the project alone would have blocked the global team from ongoing business and other strategic priorities. ctrl …
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Successful Introduction of a New Global eCRM Platform Through a Holistic Training Program Having rolled out a new eCRM tool (Salesforce) to local marketing teams, a multi-national FMCG company faced the problem of user acceptance and standardization: How would they ensure that each of their 19 local teams would fully adopt this new tool …
Introducing an Operating Model for Engaged Collaboration Fragmented digital marketing activities and workflows were limiting the local efficacy of global investments in digital media and marketing campaigns for an international consumer goods company.The ctrl QS team designed and implemented a customized operating model which enabled a cohesive approach to digital media activations across each local …
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181 Training Videos Produced in 3 Languages An international supermarket brand investing heavily in digital transformation projects needed to ensure operational alignment with new processes and technologies among employees in their global and local offices. In a period of accelerated organizational change, their global training and onboarding needs outstripped their internal resources. ctrl QS designed …
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