Helping organizations turn digital platforms into operational impact
Helping organizations turn digital platforms into operational impact
Our story
Our story
Working on the client side, Mirja experienced first-hand the need for a partner that specializes in supporting daily operations between local and global digital teams. With a vision in mind of how to address this, she founded ctrl QS in 2009.
From there, our team and client base grew as our service portfolio evolved to meet the growing need for a specialized operations partner supporting the digital transformation of multinational organizations through hands-on expertise, enablement, and operational excellence.
Since then, we have proudly helped global brands around the world succeed with DXP operations at scale, continuously evolving our expertise to embed AI and automation into operational excellence — following a people-first mindset.
How we work
We work close to the platform and to the client – embedded in your teams and structures, not managing from a distance.
We bring deep platform knowledge, structured ways of working, and a standard of quality that holds up under real operational conditions. That’s what builds the kind of working relationships that last.
Our decisions and ways of working are guided by six core values: Trust, Dynamism, Quality, Collaboration, Impact and Professionalism.
Our team
Our team
We are 150+ people based in Berlin, representing more than 30 nationalities and united by a passion for making digital operations work.
Our teams are built around each client’s operational needs. We combine platform expertise, delivery leadership, content and data operations, enablement, AI and automation, and technical execution within one integrated account team.
This brings together Client Managers and Directors, Delivery and Project Managers, Platform and Enablement Specialists, Content and Data Managers, AI and Automation Specialists, and Technical Experts—all working together to keep operations moving, solve bottlenecks and improve performance at scale.
