Platform Management Support (all genders)

We are looking for a Platform Manager who supports us in ensuring that digital platforms run smoothly, efficiently, and with a strong focus on user and client value.

In this role, you will be at the center of a major transformation: supporting the transition from legacy systems to a new digital infrastructure and helping teams and stakeholders successfully adopt it. You will manage platform operations, oversee new developments, and test that features, configurations, and improvements are delivered with high quality and impact.

Working closely with cross-functional teams, developers, and stakeholders, you will help translate business needs into platform solutions and ensure that the system continuously improves performance, usability, and reliability.

What you'll do

Platform operations: You support day-to-day platform activities, including handling support tickets, coordinating tasks, and identifying inconsistencies to ensure a high-quality platform experience.
Quality assurance: You test content, features, and templates, ensuring that new developments are working and meeting quality standards.
Troubleshooting: You investigate bugs, resolve issues, and provide first-level support when problems arise.
Platform optimization: You follow established workflows and contribute ideas to improve efficiency over time.
Development coordination: You help manage platform requirements and collaborate closely with development teams and external partners to bring new features and components to life.
Stakeholder collaboration: You work closely with digital, marketing, and development teams to support ongoing platform and content activities.
Learning and Development: You build your knowledge of CMS platforms, tools, and trending digital processes across different industries as you grow in the role.

What success looks like

Success in this role means supporting delivering a platform that works reliably and efficiently to address business objectives and ensures a pleasant user experience.

You will succeed when:

New platform features, modules, and components are successfully launched.
Platform configurations run seamlessly across environments.
System user experience improves continuously.
Issues are solved quickly and effectively.
Client and stakeholder objectives are met.
Collaboration with internal teams and partners runs smoothly.
You are eager to learn and grow in a supportive team environment.

What you can offer

Around 1-3 years of experience in a digital, content, or technical environment.
An eye for detail and a strong focus on quality.
Curiosity for using AI, automation, and workflows to make your daily work more efficient.
A quick learner who can adapt to new systems and tools.
Strong problem-solving skills and the ability to independently find solutions.
Confident communication skills and the ability to articulate solutions clearly.
Experience with CMS systems or headless CMS platforms is a plus but not necessarily required!

Just as important: you are a team player who values collaboration and shared success, and you enjoy working in environments where processes evolve and systems continuously improve. And service is the core of our being.

What we offer

Work-life wellbeing

At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal. We understand that agency life can be highly dynamic and fast-paced, therefore we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you’ll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work.

Vibrant office in central Berlin and home office from everywhere

Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you’ll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world!

Continuous learning and career growth

We’re dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with focus on your development goals. You’ll find fluid career paths with opportunities to specialize or grow laterally. Also, our internal Academy offers a wealth of learning opportunities.

Diverse and supportive team

Join our team of passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration.

People-first culture

At ctrl QS, we prioritize our people above all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engage in regular team-building activities, fun sport and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed!