Global Rollout of a Search Optimized Consumer Portal

A multi-national pharmaceutical company had a top priority project with a hard deadline to rollout 17 consumer websites in just 7 months.

Due to its scope and complexity, handling the project alone would have blocked the global team from ongoing business and other strategic priorities.

ctrl QS stepped in to steer the rollout project from planning to execution.

Our team guided all internal and external stakeholders, ensuring that all goals were met and that all websites were launched on time.

Key Results:

  • 17 consumer websites rolled out in 7 months
  • Robust content quality and approval workflows quickly established
  • Coordination and onboarding of local teams with limited digital experience
  • Successful change management through training and enablement

How We Steered a High Priority, Global Rollout Project towards a Successful and Timely Launch

Operating Model

Our experience in managing diverse stakeholders within complex rollout projects enabled us to rapidly identify process bottlenecks which could delay the website launches. These were quickly addressed through the implementation of an operating model, which established clear processes and workflows to keep the rollout project on track.

Infographic demonstrating the rollout of a website

Hands-On Coordination

ctrl QS acted as an extended arm for the global team. Using our process expertise and hands-on content management systems experience, we coordinated all implementation stakeholders to ensure smooth rollouts and on-time website launches while the global team focused on strategic topics.

Illustration depicting hands-on coordination of a rollout project

Change Management

By creating accessible training material within a centralized digital onboarding platform, each local team member could easily obtain the information they needed to maintain their new website post-launch.

Iconography depicting change management within a website rollout project

Talk To Us

ctrl QS steers effective digital transformation in multi-national organizations.

Please reach out to Autumn if you’d like to learn more about how we can support your teams.

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