Trainer and Knowledge Manager (m/f/d)
At ctrl QS we address the challenges faced by global brands when operating their digital activities worldwide. Offering a specialized range of services, we achieve operational excellence internationally to go hand in hand with advancing technology. Our track record of achievements is based on the contribution of every team member and has resulted in close and trusting relationships with our clients who see us as part of their team. Working at ctrl QS is to be at the forefront of the world’s corporate digital transformation. Located in the heart of Berlin, we steer international digital activities for some of the world’s top global brands like NIVEA, Montblanc, IWC Schaffhausen, GROHE and la prairie. We are unique in our positioning focusing on what we do best. A job with us combines working in a fast-paced professional environment and being part of a young-spirited, agile, collaborative, and multicultural team of about 100 team members from over 30 nations. Our working language is English. We are continuously learning and growing, offering careers in a wide variety of directions with the possibility to develop and take on new responsibilities quickly. Our account teams consist of Account Managers and Directors, Project and Content Managers, Rollout Managers, International Support Specialists, Technical Experts as well as Trainers. Our success is based on sustainable and healthy growth and we put our team, values and client satisfaction first.
What you'll do
- Training Delivery. You plan, prepare, deliver and follow up on operational and tool trainings for our corporate clients, including their inhouse international digital teams as well as partners worldwide.
- Creating training and digital education concepts. You ongoingly develop new, customized and user-centric training and documentation concepts, including additional materials to educate our client’s teams worldwide on their digital systems and operational workflows.
- Change Management. By integrating trainings and other educational measures into the broader context of our client’s business and project objectives, you support the successful rollout and implementation of their digital transformation roadmap.
- Building expertise. You work hands-on with our account teams to support them with internal and external knowledge management projects, thereby continuously extending your knowledge.
- Knowledge management. As a power user and advocate of our internal knowledge management system you empower our teams by proactively documenting, structuring, sharing, communicating and training new and relevant ctrl QS expertise and knowledge.
What you can offer
- Training know-how. You have significant training and documentation experience, preferably training small groups of tool users with a marketing background. You keep your listeners interested and engaged in both remote and on-site trainings.
- Digital savviness. Profound digital marketing/ecommerce background, ideally in an international and corporate context. Strong technical understanding, affinity for and interest in state-of-the-art enterprise technologies.
- Structured way of working. You work in a diligent and detail-oriented way. You enjoy working on multiple topics at the same time, keeping the overview and efficiently managing your time and priorities.
- Quality. As a gate-keeper for training documentation and materials for clients you ensure the highest professional and quality standards before publishing.
- Communication. You communicate confidently in a multicultural dynamic surrounding. You break down complex, technical training contents into easy to understand and clear instructions for non-tech savvy teams. Ideally you are an English native speaker and have excellent written and oral English skills.
- Inspiring a can-do attitude. You love to get involved and proactively approach opportunities and business challenges with a positive and open mind. You inspire others to follow you.