Solution Unit Manager – Operational & Technical Support (m/f/d)

As a partner for global brands rolling out and operating digital solutions across their organizations, we offer a broad range of specialized services from hands-on support to rollout- and change management. We achieve hands-on global implementation, successful adoption of digital solutions, acceleration of digital operations, and fast, flexible and immediate relief within multi-national corporate organizations. At ctrl QS we are at the forefront of corporate digital transformation. Located in the heart of Berlin, we work with some of the world’s top global brands in close and trustful relationships. Working with ctrl QS, you will experience a fast paced, service-oriented and dynamic environment, combining the highest professional and quality standards while being part of an agile, collaborative, and multicultural team of about 170 employees from over 40 nations. We are continuously learning and growing, offering careers in a wide variety of directions with the possibility to develop and take on new responsibilities quickly. Our success is based on sustainable and healthy growth and we put our team, values and client experience first.

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What you’ll do

  • You will help define what excellent service means within our company, leading and inspiring our success and support teams through ongoing and project specific collaboration.
  • You will develop methodologies and define processes for your Solution Unit by setting standards and finding innovative ways to ensure the highest quality of service is delivered.
  • You will create visual representations and stories for our clients and consult them with strategic thinking and creativity by connecting business needs to digital tools and technology to ensure ongoing optimization and excellence of operational and technical support for our clients.
  • You will take ownership of all operational aspects and manage and lead the team by ensuring the right team set-up and team success to ensure the smooth delivery of a diverse array of projects, both internal and client-facing, and continuously develop expertise.

What you can offer

  • You have experience in customer service, and support processes, workflows, structures, and delivering excellence in technical and operational support.
  • You are an expert in managing ongoing client, partner, and stakeholder relationships as well as managing and leading teams.
  • You have strong organizational and project management skills as well as forecasting, planning, and managing new business opportunities and offers.
  • You are passionate about Team Management and Enablement in digital environments.
  • You are an excellent communicator, collaborator, and networker, with strong storytelling and PowerPoint design skills, and ideally have experience with B2B services.

Want to join us?

Apply here