International Support Specialist (m/f/d)

At ctrl QS, we put people and culture first. We continuously work on making ctrl QS a great place to work where values are not only discussed but lived. Quality is in our DNA while trust forms the basis of our actions. Every team member makes an impact and we embrace collaboration because we believe that working as a team makes us most successful. In a dynamic environment we see change as an opportunity, while always maintaining our professionalism. Our unique positioning in the market and our sustainable, organic and healthy growth set us apart from many other companies. We play a key role in the digital transformations of top global brands and with our ability to execute and implement we bring the big ideas to life.

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What you’ll do


  • Solving problems. You support our clients in managing their digital activities by handling their requests on digital topics. You manage the requests through ticketing systems, email, chat function or via the phone. To fix our clients’ issues, you coordinate with various of our partners including developing, technical and creative agencies.
  • Connecting. You represent the interests from our clients’ headquarters in local markets while you equally ensure to understand and transmit local needs back to HQ. You are keen to understand the brand image of our client and to protect it through ensuring that processes and guidelines are met.
  • Breaking complex matters down. You liaise with development teams and technical support teams to translate technical information into easy-to-understand instructions for end users.
  • Supporting teams globally. Through your expert support, you drive digital savviness with our clients’ local affiliates. You ensure our clients gain system proficiency in their content management systems, eCRM tools, tracking tools and support them in managing their digital marketing activities.
  • Ensuring quality. You ensure quality objectives are met and deliver excellent service by providing solutions to requests in a proactive, helpful and professional manner always. You competently coordinate and manage requests and small projects with clients and partner agencies.
  • Building relationships. You build a professional and positive relationship with the teams of our clients and partners.

What you can offer


  • You have an independent and structured way of working. Before you start a task, you reflect on the most efficient way of completing it. You multitask, but also strictly follow priorities when necessary
  • You genuinely enjoy helping others to solve their problems. Your working style is defined by a close attention to detail and a keen eye for quality
  • You have excellent communication and interpersonal skills: you interact confidently in an international and intercultural, dynamic surrounding. You love to build connections to people and communities across the globe. Fluent English skills both orally and written.
  • You are innovative when it comes to finding solutions and workarounds to our clients’ problems. You communicate your solutions charmingly and implement them skillfully
  • You have a strong digital affinity and are passionate about technical solutions and digital trends. You are eager to dive into complex state-of-the-art systems
  • You have a good understanding of digital technologies and ideally some experience in working with tools (preferably JIRA, CMSs, PIMs and/or DAMs) and/or in customer support. Experience in working within corporate environments is advantageous

What we offer


  • Healthy work-life balance with 28 days of vacation, possibility to work up to 3 months per year from any place in the world and sabbatical opportunities
  • Hybrid working set up: we have fully equipped , spacious, modern office in the heart of Berlin and we can support you with all necessary devices for your home office
  • Many learning opportunities with our internal Training Program, peer knowledge exchange sessions and various development and career path
  • Regular monthly budget for team activities
  • Other initiatives and benefits such as German classes, LinkedIn learning access, weekly buffet breakfast, mindfulness sessions and more!

Want to join us?

Apply here